Customer Service Training

Customer Service Training

In case, you are not sure about choosing customer service training, our blog ‘How Training On Customer Service Enhances Customer Satisfaction?’ is just for you.

• 1 - Customer Service Expectations & Experience
• 2 - Customer Interaction & Client Touch-points
• 3 - Customer Service Process Management & Automation
• 4 - Customer Loyalty & Retention Management
• 5 - Customer Service Measurement, KPIs & Benchmarking
• 6 - Customer Feedback & Innovation
• 7 - Customer Service Standards & Methods
• 8 - Customer Service Training & Coaching

Customer Service Training Approach

Our Customer Service Skills Curriculum covers the full spectrum of knowledge required to develop true Client Solution professionals. Designed and curated by Consumer Service Training experts of different domains together with our panel of trainers and Academic Board, the Consumer Solution training program balances depth and spectrum acknowledging the latest trends as much as most important Consumer Solution basics.

Our standard Customer Service Courses can be customized according to the current priorities of the organization or teams. With our mix of traditional classroom lessons and online learning media (Consumer Service eLearning), we can create a Consumer Solution training program that drives particular knowledge and processes that support the individual and specific responsibilities.

We can provide our Customer Service Excellence Program at any location around the world. With several clients, we run regional or global training programs that ensure consistent training and skill-sets at different locations.

Customer Service eLearning

Our Customer Service eLearning program provides standard pre-packaged eLearning modules for Consumer Service training as well as develops bespoke solutions for the industry or context of the organization.

Our Customer eLearning programs cover general topics like:

1. Customer Service Expectations & Experience
2. Customer Interaction
3. Customer Service Process Management & Automation
4. Customer Loyalty & Retention Management
5. Customer Service Measurement & Benchmarking
6. Customer Feedback & Innovation
7. Customer Service Standards
8. Customer Service Training & Coaching

The customization of the full eLearning program is done after the analysis of the learning objectives of the client as well as the review of the latest industry best practices and trends.

All Customer Service eLearning modules can be desktop or mobile-based with or without SCORM integration.

For more information on our Service eLearning Solutions

Customer Service Training FAQ

1. What Should Ideal Customer Service training include?

If you are looking for customer service training for your customer support team, make sure you know what the program should include. Any comprehensive customer service training should cover topics like customer service expectations and experience, customer feedback and innovation, customer loyalty and retention management, etc.

2. Does Globibo offer online customer service training?

Yes, you can check out our customer service eLearning program. We have an effective eLearning program with a wide range of topics. Globibo provides standard pre-packaged eLearning modules for your customer service training. You can easily join and get customer service training online with us.

3. Should I invest in Customer Service training?

Investing in customer service training can benefit your business in the long run. By training your customer support team, you can understand the customer’s needs more easily. Besides, having a strong customer service team is a great way of customer retention and attracting new ones. Customers always prefer companies that have a decent service overall.

4. Why Customer Service Training is Important?

Many organizations aim for more revenue, higher margins, lower costs, and of course more customers. And they have also realized that revenue could be lost as a result of a less than perfect customer experience through a simple posting by errant customers in social media, for e.g. Facebook. For this reason, big companies like Starbucks, Toyota, Procter & Gamble, IBM, etc. have elevated their Client Solution experience to a higher level to retain existing customers and welcome new ones. Consequently, these companies have reaped and are reaping substantial awards with their Comsumer Solution standards which include the following:

1. Happy customers willingly patronize the company and so, are willing to pay premium prices even in this economic downturn.
2. As Customer Service reviews are good, the sales team do not meet with much resistance in their sales.
3. When customers are happy, strong emotional bonds are created between the company and the customers that help boost brand loyalty and block competitors.
4. Happy customers are a useful marketing tool as nothing can compare to this positive “word of mouth” sales tactic.

5. Who needs customer training?

If you have a customer service department, you must ensure that your employees are well trained. We help you with consumer service training with our pre-designed training module.

6. Is customer service training necessary?

Yes, it is necessary if you want to retain your customers and build a loyal customer base. Premier companies understand the importance of good reviews, which you can achieve through exemplary customer service.

7. Will customer churn reduce after training?

Yes, one of the significant objectives of customer service training is to reduce customer churn. In addition, once your employees have undergone the training, they will understand customer requirements better.

8. What can you expect as a result of customer training?

Other than customer retention, you can expect an increase in sales. Better customer service means better sales through 'word of mouth,' which will help improve your company's profitability.

Learn how to make your customer service training top-class by reading our blog ‘Implement A World-Class Customer Service Training’