Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix.
This one-day workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.
Specific learning objectives include developing the ability to:
- Build trust and respect with customers and colleagues.
- Warm up your sales approach to improve success with cold calling.
- Identify ways to make a positive impression.
- Identify negotiation strategies that will make you a stronger seller.
- Create a script to maximize your efficiency on the phone.
- Learn what to say and what to ask to create interest, handle objections, and close the sale.
Telemarketing Training Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
To start the day, participants will discuss the answers to their pre-assignment.
This session will explore the components of a good sales voice and how participants can sound their best on the telephone. Participants will also think about what customers hear when they place a phone call to their organization, and how they can create a service image.
To Serve and Delight
In this session, participants will look at other facets of language and how we can be better salespeople by choosing positive language.
Exceptional Things about Selling by Phone
This session will help participants put a different spin on selling by phone. Topics will include maintaining a positive outlook, building rapport, and remembering names.
Next, participants will discuss ways to build trust and respect.
It’s More Than Just a Phase
A good understanding of the phases of negotiation is a great asset to a sales professional. This session will explore the phases of negotiation and introduce participants to some of the most common types of negotiation.
During this session, participants will work on their listening and questioning skills.
Developing Your Script
Now that participants have some fundamental tools, they will develop a script that can be used for any sales call.
We do not believe in a canned call, but we do believe in a planned call. This session will highlight the important steps in call planning.
Phone Tag and Call Backs
Next, participants will discuss some ways to make the most of voice mail.
During this session, participants will identify ways to avoid missed opportunities by tracking their calls and following up.
Closing the Sale
This final session will give participants some ways to ask for and close the sale.
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
Telemarketing Training Approach
Our Telemarketing Training Curriculum covers the full spectrum of knowledge required to develop true Telemarketing professionals. Designed and curated from Telemarketing Training experts of different domains together with our panel of trainers and Academic Board, the Telemarketing training program balances depth and spectrum acknowledging the latest trends as much as most important Telemarketing basics.
Our standard Telemarketing Courses can be customized according to the current priorities of the organization or teams. With our mix of traditional classroom lessons and online learning media, we can create an Telemarketing training program that drives particular knowledge and processes that support the individual and specific responsibilities.
We can provide our Telemarketing Training Program at any location around the world. With several clients we run regional or global training programs that ensure consistent training and skill-sets at different locations.
Our Training CurriculumGlobibo is not just providing the basic Corporate Training topics, but has customized 25 industry-specific training curriculum. The industry-specific curriculum describe a full development path to become a subject-matter expert in a particular domain.
Our Training ApproachThe Globibo Advanced Learning & Transition Approach (GALTA) is based on 6 Steps. We believe that modern technology simplifies the transition of learning into application. This is why we choose the latest learning methods and tools to provide the learner the right support until the learning can be applied in the day-to-day functions of your life and job. [ more ]
Our TrainersWorld-class Trainers have to come with the right blend of experience and theoretic knowledge as well as didactic and teaching competence. Our rigerous Academic board works with subject matter experts and trainers around the world to find the right blend of theory and method to facilitate the most efficient and effective learning experience.
Our eLearning team provides standard pre-packaged elearning modules for Telemarketing trainings as well develops bespoke solutions based on your specific needs. eLearning modules can be desktop or mobile based with or without SCORM integration.
For more information on our Telemarketing eLearning Solutions, please contact us.
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