Telemarketing Training

Telemarketing Training Program

Virtually everybody in corporate sales today sells over the phone, at least part of the time. Telemarketing and Telesales starts from the first cold-call, to telephonic follow-up processes as well as every communication during the Account & Relationship Management phases. Telephone Skills are a key driver of sales performance and in the environment of social media and younger staff, many levels of telephone-marketing and tele-sales skills need to be explained, rehearsed and practiced.

This 1-day workshop will show your team how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling activities, and how a personal approach can dramatically increase sales success. We will also talk about how to hone communication skills, the ability to persuade, and techniques to personalize each sales call.

Specific learning objectives of our Tele-Marketing & Tele-Sales Training Program include, developing the ability to:

  • 1. Build trust and respect with customers and colleagues.
  • 2. Warm up your sales approach to improve success with cold calling.
  • 3. Identify ways to make a positive impression.
  • 4. Identify negotiation strategies that will make you a stronger seller.
  • 5. Create a script to maximize your efficiency on the phone.
  • 6. Learn what to say and what to ask to create interest, handle objections, and close the sale.

The Telemarketing training program is based on our standard training execution approach:

  1. Analysis of telemarketing requirements, the customer's industry-type and target market
  2. Preparation of customized Tele-Marketing training material
  3. Tele-marketing Training delivery
  4. Training feedback & review from participants, trainer and management

To learn more about the full GALTA approach, please check out our GALTA method.

Telemarketing Training Telemarketing Training

Full Infographic on:Slideshare:Telemarketing Training

Telemarketing Training Overview

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Pre-Assignment Review

To start the day, participants will discuss the answers to their pre-assignment.

Verbal Tele-marketing Communication

This session will explore the components of a good sales voice and how participants can sound their best on the telephone. Participants will also think about what customers hear when they place a phone call to their organization, and how they can create a service image.

Tele-Marketing Language Style

In this session, participants will look at other facets of language and how we can be better salespeople by choosing positive language.

Basics for Selling by Phone

This session will help participants put a different spin on selling by phone. Topics will include maintaining a positive outlook, building rapport, and remembering names.

Trust in Tele-Marketing

Next, participants will discuss ways to build trust and respect.

Tele-Marketing Phases

A good understanding of the phases of negotiation is a great asset to a sales professional. This session will explore the phases of negotiation and introduce participants to some of the most common types of negotiation.

Tele-Marketing Communication Essentials

During this session, participants will work on their listening and questioning skills.

Tele-Marketing Script

Now that participants have some fundamental tools, they will develop a script that can be used for any sales call.

Pre-Call Planning

We do not believe in a canned call, but we do believe in a planned call. This session will highlight the important steps in call planning.

Phone Tag & Call Backs

Next, participants will discuss some ways to make the most of voice mail.

Tele-Marketing Follow-Up

During this session, participants will identify ways to avoid missed opportunities by tracking their calls and following up.

Closing the Sale

This final session will give participants some ways to ask for and close the sale.

Workshop Wrap-Up

At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Tele-Marketing Training Approach

Our Telemarketing Training Curriculum covers the full spectrum of knowledge required to develop true Telemarketing professionals. Designed and curated from Telemarketing Training experts of different domains together with our panel of trainers and Academic Board, the Telemarketing training program balances depth and spectrum acknowledging the latest trends as much as most important Telemarketing basics.

Our standard Telemarketing Courses can be customized according to the current priorities of the organization or teams. With our mix of traditional classroom lessons and online learning media, we can create an Telemarketing training program that drives particular knowledge and processes that support the individual and specific responsibilities.

We can provide our Telemarketing Training Program at any location around the world. With several clients we run regional or global training programs that ensure consistent training and skill-sets at different locations.

Globibo Training

Our Training Curriculum

Globibo is not just providing the basic Corporate Training topics, but has customized 25 industry-specific training curriculum. The industry-specific curriculum describe a full development path to become a subject-matter expert in a particular domain.
Globibo Training

Our Training Approach

The Globibo Advanced Learning & Transition Approach (GALTA) is based on 6 Steps. We believe that modern technology simplifies the transition of learning into application. This is why we choose the latest learning methods and tools to provide the learner the right support until the learning can be applied in the day-to-day functions of your life and job. [ more ]
Globibo Training

Our Trainers

World-class Trainers have to come with the right blend of experience and theoretic knowledge as well as didactic and teaching competence. Our rigerous Academic board works with subject matter experts and trainers around the world to find the right blend of theory and method to facilitate the most efficient and effective learning experience.

Telemarketing Training eLearning

Our eLearning team provides standard pre-packaged eLearning modules for Telemarketing trainings as well develops bespoke solutions based on your specific needs. eLearning modules can be desktop or mobile based with or without SCORM integration.

For more information on our Telemarketing eLearning Solutions, please contact us.

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