Training for Managing Difficult Conversations
Difficult Conversations Training Program
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This 1-day workshop will give participants the tools to manage difficult conversations and get the best results possible out of them.
This workshop will help participants to:
- Define frame of reference
- Establish a positive intent and a desired outcome
- Use good communication skills during a conversation
- Draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- Access additional resources as required
- Maintain safety in a conversation
Difficult Conversations Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Choosing to Have the Conversation
Your first step in managing a difficult conversation (even if it happens suddenly) is to consider the potential outcomes and decide whether or not the conversation has enough value for you. This session will show participants ways to consider the consequences, as well as how to explore their frame of reference, establish positive intent, and identify what they want from the conversation.
Toolkit for Successful Conversations
Good communication skills are crucial for a successful conversation. This session will give participants tools for managing their body language, speaking persuasively, active listening, asking questions, and using probing techniques.
Choosing the Time and Place
This session will give participants tips on choosing a good meeting place and time for a difficult conversation (if they have that option).
Framework for Difficult Conversations
Next, participants will explore a seven-step framework for difficult conversations. They will also create a template to help them plan future conversations.
In this session, participants will learn how to handle conversations which might be a threat to their safety.
Testing the Waters
To wrap up the course, participants will role play a difficult conversation that they have recently encountered.
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
Our Training CurriculumGlobibo is not just providing the basic Corporate Training topics, but has customized 25 industry-specific training curriculum. The industry-specific curriculum describe a full development path to become a subject-matter expert in a particular domain.
Our Training ApproachThe Globibo Advanced Learning & Transition Approach (GALTA) is based on 6 Steps. We believe that modern technology simplifies the transition of learning into application. This is why we choose the latest learning methods and tools to provide the learner the right support until the learning can be applied in the day-to-day functions of your life and job. [ more ]
Our TrainersWorld-class Trainers have to come with the right blend of experience and theoretic knowledge as well as didactic and teaching competence. Our rigerous Academic board works with subject matter experts and trainers around the world to find the right blend of theory and method to facilitate the most efficient and effective learning experience.
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