Customer Service elearning

Customer Service eLearning Introduction

First impressions count. And for any business, it may be the receptionist, call center agent or online chatbot. Good customer service is vital in any business and can make or break a deal. Hence, effective customer service training is key to business growth. E-learning is widely adopted by many companies as it can be scaled up or down depending on the cohort attending the training regardless of their location at a significantly lower cost compared to face-to-face. Engaging Videos / Simulations have been used in place of role-playing in traditional training. Employees can also enjoy the flexibility of logging in anywhere and anytime. Furthermore, training completion statistics can be customised for business tracking and reporting purposes.

Customer Service E-learning Objectives

  • How to truly create a truly exceptional customer experience with going the extra mile
  • Handle difficult customers and customers’ complaints
  • Pros and cons of using customer service applications/ systems
  • How to increase customer retention and loyalty through customer service
  • Identify and sustain key performance indicators in customer service
  • How to assess customer feedback effectively through qualitative and quantitative methods and leveraging on innovation
  • Customer service standards that are specific to the company/industry
  • How to provide training/ coaching on customer service

Customer Service E-learning Content

Customer Service is an essential business capability for all functions and levels of the organization. Customer Service is a process as much as an attitude and has been considered in talent hiring as much as talent retention. The Globibo Customer Service Training Approach supports institutionalizing Customer Service and creating beacons for future Customer Service Improvements. Our programs cover topics like :
  • 1 - Customer Service Expectations & Experience
  • 2 - Customer Interaction
  • 3 - Customer Service Process Management & Automation
  • 4 - Customer Loyalty & Retention Management
  • 5 - Customer Service Measurement & Benchmarking
  • 6 - Customer Feedback & Innovation
  • 7 - Customer Service Standards
  • 8 - Customer Service Training & Coaching

Reality-based scenarios in Customer Service eLearning

One of the essential parts of Customer Service Training is to go through relevant case studies and discuss the utilization of best practices. The Globibo Customer Service eLearning integrates reality-based scenarios and rehearses the implementation of best practices as part of the content to enhance the value generated through the training.

In customized eLearning solutions, our content analysts perform research regarding the acute challenges and consolidates best practices that can be rehearsed during the program.

To know more about our Customer Service content management team, experts and processes, please contact us.

Training Programs

  General
  Covid / Coronavirus Readiness
  Agriculture
  Arts & Entertainment
  Automotive
  Consultancy
  Education
  Fashion
  Financial Services
  Geology & Mining
  Hospitality
  Information Technology
  Logistic & Storage
  Medical & Health
  Oil & Gas
  Public Service
  Publishing
  Real Estate
  Research & Development
  Retail Sales
  Security
  Transport
  Waste Management & Recycling


Contact

China
  • +86 21 8024 6090
  • info.cn@globibo.com
Germany
  • +49 (030) 8093 5151
  • info.de@globibo.com
Hong Kong
  • +852 5801 9962
  • info.hk@globibo.com
India
  • +91 11 4248 4066
  • info.in@globibo.com
Malaysia
  • +60 3 2630 8476
  • info.my@globibo.com
Philippines
  • +63 28548 8254
  • info.ph@globibo.com
Singapore
  • +65 6336 9002
  • info.sg@globibo.com
Vietnam
  • +84 985 611 322
  • info.vn@globibo.com
UK
  • +44 (20) 3468 1833
  • info.uk@globibo.com
US
  • +1 (718) 713 8593
  • info.us@globibo.com


Current Hot Trainings



Training Technology





Globibo Related

   Globibo Language School (SG)
   Globibo Language School (SG)
   Globibo Event Technology
   Globibo Main Website


Social Media



Globibo & TalentOne

Our partnership with www.talentone.org facilitates both organizations exchanging valueable insight in the area of talent development and training. For more information check out www.talentone.org.