Hospitality Training Programs

Globibo Hospitality Training

The Hospitality industry has seen tremendous growth in regards to consumer expectations, business practices, and sophistication. The key functions within the hospitality industry leverage scientific as well as managerial approaches to continuously improve customer experience as well as operational excellence.

The Globibo Hospitality Training program is geared for any professional with exposure to the Hospitality industry. We have developed our Hospitality Curriculum with multiple clients across many continents and types of hospitality business. This central curriculum has been further refined for specific customers, teams, and markets to maximize learning effectiveness.

Hospitality Training Approach

Our Hospitality Training Curriculum covers the full spectrum of knowledge required to develop true industry professionals. Designed and curated by Hospitality experts of different domains together with our panel of trainers and Academic Board, the Hospitality training program balances depth and spectrum acknowledging the latest trends as much as the most important basics.

Our standard Courses can be customized according to the current priorities of the organization or team. With our mix of traditional classroom lessons and online learning media, we can create an IT training program that drives particular knowledge and processes that support the individual and specific responsibilities.

We can provide our Hospitality Training Program at any location around the world. With several clients, we run regional or global training programs that ensure consistent training and skill-sets at different locations.

Hospitality eLearning

Our eLearning team provides standard pre-packaged e-learning modules for Hospitality training as well as develops bespoke solutions based on your specific needs. eLearning modules can be desktop or mobile-based with or without SCORM integration.

Globibo focuses on the following points customizing Hospitality eLearning programs:

1. Thorough research about the client’s organization & collaborative development of suitable content
2. Incorporating client-specific evaluation milestones in the eLearning journey for assessment purposes
3. Using engaging Learning Design and Content based on client’s media assets

Trending Hospitality eLearning:

1. The new norm - Hospitality operations: Communicate and train staff about new Company norms and processes to handle Health & Safety requirements
2. Implementation of Safety measures in the Hospitality Industry to foster a safe environment for customers, staff, and partners

Hospitality Training FAQ

1. What is included in your Hospitality training study material?

Our comprehensive Hospitality Training program consists of an Instructor manual, a student manual with the latest hospitality tools and techniques, handouts and exercises, pre-course assessment, and more.

2. Does Globibo’s Hospitality training cover different areas?

Yes, Globibo’s Hospitality training program covers various areas of the field including hotel management, food, and beverages, casino management, hospitality marketing, meetings, incentives, conventions, & expositions (MICE), etc.

3. What if I need customized Hospitality training?

If you want to customize your Hospitality program as per your needs, you are in the right place. Globibo’s training approach allows learners to alter the course to meet their requirements and gain as much knowledge as they can from our professionals.

4. Why is there a need for training?

There are three main advantages to invest in our Globibo Hospitality Training program:

1. A Greater Return of Investment (ROI): Many studies have shown that proper staff training accounts for a greater Return of Investment (ROI). For e.g. a reservation agent that is trained on using “stick words” such as the proper greeting, phrases to handle reservation inquiries, or calling a customer by their names during a conversation, increases the likelihood of booking by 2.5 times!
2. Fortune 100 Training Employees Twice: It is said that employees of the “Fortune 100 ‘Best Companies’ to Work For” are given training twice that of other firms. Because of programs such as employee development one, staff turnover is 65 percent less than other firms. Generally, allowing employees to attend training makes them feel appreciated, challenged, and more efficient. Training and career development attract the millennials especially, as they feel that there is “future” in their jobs.
3. Increase Satisfaction: The hospitality sector is one of the main service industries and their employees deal with customers regularly. Therefore, a trained staff at a restaurant would be able to try his best to appease a disgruntled customer as training would have covered ways to attend to angry customers. Well trained staff can increase revenues by more than 5 percent and guest satisfaction by 5 – 7 percent.

5. What can you expect from hospitality training?

It will provide you with the information necessary to participate in the particular industry. In addition, it will help you understand the specific business requirements of the hospitality industry of the regions.

6. Will it help me understand local legislation?

Yes, the training is designed to help you understand the local legislation and policies that govern the hospitality industry. In addition, it is designed to help you become adept at the regional regulatory frameworks.

7. Who will provide the training?

Industry professionals will provide the training. At Globibo, we believe in providing candidates with the best trainers who have varied knowledge from different domains of the hospitality industry.

8. How long is the training?

We do not provide the details of our plans on the website. We would request you to get in touch with us to for a program that ideally suits your requirements.