Account Manager / Executive (Key Accounts) – Singapore

Full Time
Posted 5 months ago

As part of the Account Management team, you will be allocated specific key accounts to further develop relationships with these strategically important large existing and potential customers. You will take the relationship lead in the customer account planning cycle and ensure identified customers’ needs and expectations are met by the company. You will report to the Sales Director.

Location: Singapore

Your Impact:

1. Operational Inbound Sales support -40%

  • Respond to inbound enquiries and requests from clients
  • Convert opportunities into contracts, Preparing Quotations
  • Support customer with delivery information
  • Connecting new clients with project management team
  • Sharing competitive intelligence and client needs with product developers
  • Collaborating with Director – Sales to develop as well refine sales tactics, strategies, and targets

2.  Account Extension and Business Planning – 45%

  • Drive strategy for new Services, new Contacts within existing or new potential key organizations
  • To define customer story and next steps for engagement
  • To ensure key accounts have sales strategies in place
  • To address strategic gaps with regard to engagement and quotation interest
  • Collaborate with the Strategic BD colleagues to propose competitive frame agreements with potential clients
  • Foster referrals to other markets / customers

3.  Account Meetings – 15%

  • Identify key customers and elicit input on Strength & Improvement Areas
  • Collect Feedback and drive Improvement agenda
  • Define action plan with Sales and Delivery on customer relationship

Your Career Path:

  • Expand your account management portfolio on Language services and Event Technology
  • Develop a deeper insight into lead management cadence
  • Learn about the complexities and exciting aspects about working effectively globally and with virtual/remote teams
  • Develop leadership /influencing skills through managing team members who do not report to you directly
  • Potential next steps:
    1) Strategic Accounts
    2) Account Manager/Senior managing larger markets outside of Singapore
    3) Business Development
    4) Project Management

Your Potential Profile:

  • Bachelor’s Degree in Marketing/ Business Management or related field
  • 3-5 years (1- 2 years for Account Executive) of B2B sales experience, knowledge of end to end sales cycle
  • Proven track record of managing effective client relationships, ideally key accounts or VIP accounts
  • Ability to identify and address the specific needs of each individual customer
  • Strong interpersonal skills and the ability to build rapport with customers
  • The ability to think out of the box, excellent communication skills, and a sense of wit
  • An organized approach to drafting out next steps, strategies and excellent market analysis abilities
  • Result- orientated; high focus in driving (business) results and KPIs

Your Benefits:

  • Solid Induction Programme with personal mentor
  • Best functional training program in the industry
  • Personal Development Plan with weekly coaching and external trainings
  • Base Salary: SGD 2,000 – SGD 3,400/ month
  • Sales Incentive Scheme
  • FlexiTime working options
  • FlexiPlace working options
  • Quirky office environment
  • Exposure to leadership development program
  • Access to the latest tech and gadgets

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Job Features

Job CategorySales

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