The World Wide Web
Early in the 1990’s, the “web” was fully released to the world. It was fundamentally a collection of linked hypertext documents, indexed and accessible to a vast number of networked computers. For many, the internet ushered in the “information age” a new way of working and thinking.
Recognizing Expertise and Autonomy
Perception of employees completely changed: information age workers are seen as ‘thinkers’ rather than ‘doers’. There is an expectation that individuals be ready to take responsibility for planning, executing and solving their own problems.