I have a problem with key performance indicators (KPI’s). Matt Groening and Homer Simpson once famously said “Facts are meaningless. You could use facts to prove anything that’s even remotely true!”. I can’t accept an organization can be purely driven by numbers only. There are any number of ways to achieve a quantified outcome that may not align with the overall business objectives and vision of an organization. I am not questioning their importance however; they are a tremendously powerful method of measuring a business outcome, in fact my next blog will be all about the numbers.